CPR Basics ~ cprbasicsaha@gmail.com
CPR Basics' FAQs ~ eCards FAQ

Frequently Ask Questions

1.What is the cost of the course?
Basic Life Support $75.00  (Renewal $75)
Heartsaver CPR/AED $85 Adult only ($95 Adult Child & Infant)
Heartsaver First Aid CPR/AED $100 (Adult only $95)
HeartCode BLS Test/Skills $65.00   Heartsaver Test/Skills $75
Full schedule, prices and additional information on "Home" and “Payment Page" tabs. For on-site prices please call, email or text for group rates.

2.Is the class for healthcare providers?
Yes. The new CPR cards (2020 updated guidelines) will no longer have the words "Healthcare Provider" printed on the cards, they will simply read "Basic Life Support Provider."

3.Do I need to bring my current CPR eCard to a renewal class?
Yes. Also, please bring paper/pen/pencil to class to take notes, if you wish.

4.If my CPR card has expired can I still take the renewal class?
You can not take a renewal class if your CPR card has expired. Also, you must bring a copy of your current CPR card to class printed out or a picture on your cell phone.

5.Do I get my eCard right after the class is complete?
Yes, the ecard will be emailed within 1 hour after class. See below for more information on eCards.

6.When do I pay for the class?
All classes are prepaid on this site at the time of sign-up (CC/Debit ~ MasterCard, Visa, American Express, Discover ~ checks-local banks only, please). Checks must be received before class date (Payable to CPR Basics and mail to Cathy Greene, CPR Basics, 809 Main St., #105, Newport News, VA 23605).

7.What if I need to change or cancel the class I registered for?
Send an email or call as soon as you know you cannot attend the class. Please do not sign up for another class. In your email let me know which class you want to attend and I will move your reservation. All refunds will be charged a $20 fee, if less than 24-hour notice a $40 fee will be imposed (Heartsaver $40, less than 24 hours $60). No/call no/shows full forfeiture of fees. If more than 10 minutes late and want a refund 50% of the class fee will be imposed. Please plan accordingly. No fee to reschedule one time.

8.Do I need a student manual?
Yes. Student manuals are available at the office or this site for purchase. Class materials are not mailed. You can pick up during office hours (office hours on "home" tab).

9. What do I wear to class?
Wear comfortable clothing since you will be performing your skills testing on the adult victim on the floor. Please do not wear clothing that will expose your breasts or buttocks, you will be asked to reschedule. Knee pads are provided. Also, a good idea to bring some water or whatever your drink of choice (no alcohol please!).

10.  Can I use my notes while taking the exam?
Yes, AHA has implemented an open-resource testing option. You can use your student manual and your notes while taking the test.

11. How long does the skill session take to complete?
The skill session takes about one and a half hours to complete or more time as needed.

Frequently Ask Questions - eCards 

1.    What are eCards?
An eCard is the electronic equivalent of a printed course completion card and can be provided to students as an alternative to a printed card. eCards are valid course completion cards and can be presented to employers as proof of successful completion of an AHA course.

2.    What is the certification time period for eCards?
ECards have a two-year certification period.

3.    Can a student get an eCard and printed card?
AHA have stopped processing printed cards. The eCard is the only option, however, you have to types of eCards: the larger certificate (8 1/2 x 11) or the smaller wallet size copy. Also, the eCard has a QR code. 

4.    Is there a way employers/schools can validate the authenticity of an AHA eCard?
Yes, employers can validate that an eCard is authentic by entering the eCard code number at www.heart.org/cpr/mycards.

5.    How soon after class will eCards be available to the student?
Please allow 1 hour to receive an email with a link for your eCard. An email will be delivered to the email address that you have provided when you registered.

6.    After I get the email saying my eCard is available what is my next step?
After receiving the email, click on the link in the email, it will take you back to the AHA website. You will be prompted to create a security question and answer, take a quick survey (optional) hit submit and then you will be able to print/view your CPR eCard. There is a QR code on the eCard so you can scan it into your smartphone as well.

7.    Will there be a smaller printable eCard for my wallet?
Yes, with the new 2020 guidelines, AHA has included a printable wallet size certificate option along with the full size certificate. Also, a QR code is available on the certificate and wallet size.

8.     What if I can't find my log-on information for my eCard?
Just go to www.heart.org/cpr/mycards and enter your first and last name and email address you used when you initially registered, the answer to your security question and it will take you back to your eCard. 

Test Time